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Within each of the 4 basic, SCM measurement categories (i.e. customer service, internal efficiency, demand flexibility, and product development), there are numerous and varied metrics

Within each of the 4 basic, SCM measurement categories (i.e. customer service, internal efficiency, demand flexibility, and product development), there are numerous and varied metrics for evaluating/assessing SCM performance. Identify and describe 1 measure in each of the four categories. Be sure to detail and explain the value and impact of each measure on overall business performance.

Include at least 1 peer-reviewed journal article as a citation

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