wo of Deming$$s $14$ Points are Point $8$: Drive Out Fear $($in the workplace$)$ and Point $4$: Stop Making Decisions Purely on the Basis of Cost. Discuss the importance of them to operations managers $($as well as all managers$)$ in today$$s business environment.

How do you think that quality management concepts can support sustainability efforts? Find some sources or examples to support your beliefs.

What types of defects or errors might the following organizations measure and improve as part of a quality or Six Sigma initiative?

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