Wong's Pharmacy Thomas Wong was the owner/manager of Wong's Pharmacy, a small, single-location drugstore. The store was founded by Thomas's father, and it had operated in the same location for 30 years. All of the employees who worked in the store were fam- ily members. All were hard workers, and Thomas had the utmost trust in all of them Although the store thrived in its early years, per- formance in the last few years had not been good. Sales and profits were declining, and the prob- lem was getting worse. The performance problems seemed to have begun approximately at the time when a large drugstore chain opened a branch two blocks away. Question: What are the problems and what are Thomas Wong's options? -Would you characterize the Wong Pharmacy problems as control problems