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Word - of - mouth communication is critical for brands. A study of the impact of word - of - mouth communication and FGC for

Word-of-mouth communication is critical for brands. A study of the impact of word-of-mouth communication and FGC for 60 brands found that WOM influences which of the following?
a.
Brand equity.
b.
Brand attitudes.
c.
Purchase intent.
d.
A & B Only.
e.
All of these.

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