Workshop 8: Prioritization Matrix

The tools practiced in this workshop are:

• Brainstorming
• Prioritization matrix

Situation:

Consider that you/your group works for a call center for an insurance company that is experiencing a high employee turnover. You have been tasked with reducing the amount of employee turnover. In the Improve phase of your Lean Six Sigma project, you need to identify methods for encouraging employees to remain with the company. So, you decide to creatively brainstorm ideas with the assistance of some of your co-workers (if not working in a group for this Workshop, be sure to collect some creative ideas from others). Then, you will use a prioritization matrix to determine the idea(s)/solution(s) you will implement in your organization to reduce employee turnover.

Instructions:

Use information from your training manual in Improve Phase - Lesson 7 to assist you with the activities that follow. Be sure to follow the "best practices" for each tool you use in this workshop.

Activities:

1. Describe the brainstorming method/approach you used in this Workshop and identify those who participated in your brainstorming activities:

2. List your ideas/potential solutions to reduce the amount of employee turnover based on your brainstorming activities, labeling each with a brief name/unique identifier. You must have a minimum of 5 potential solutions.

3. List the criteria (i.e., features/attributes of a "good" solution) that will be used to assess each solution idea/option, labeling each with a brief name/unique identifier. You must have a minimum of 5 criteria.

4. Show the details of your work using a prioritization matrix to determine the idea(s)/solution(s) you will implement in your organization:

Criteria	Option 1	Option 2	Option 3	Option 4	Option 5
A
B
C
D
E
Total	17

Legend: = 9 = 3 = 1

[Add as many rows and/or columns to the table above to fit your needs. Use unique identifiers for each criteria/option, as shown above, or type in brief names for each. Copy and paste the symbols shown to rate each option against each criterion.]

1. Describe which solution idea you will implement to reduce employee turnover and why.