"Workshop Questions 1- John is working as a data administrator of warehousing at a bank. John, four year ago implemented a data warehouse to support its CRM business strategy. Using the data warehouse, the bank has successfully integrated customer information, attracting customers, enhancing customer relationships, and retaining customers.

However, the bank now wants to implement customer self-service and call centre applications that require even fresher data than is currently available in the warehouse.

Jone needs some support in considering the possibilities for presenting fresher data. One solution is to commit to implementing a Relational Data Warehouse (RDW) entirely. His ETL (extract, transform and load) vendor is prepared to help him make this change. Though John has heard about EAI and EII technologies, he is wondering how he can use them. He has the following questions

: a. What exactly are EAI and EII technologies?

b. How are EAI and EII related to ETL?

c. How are EAI and EII related to RDW?

d. Are EAI and EII required, complementary, or alternatives to RDW?

Help John answering these questions.

2- Select two companies that you are familiar with. What terms do they use to describe their Business Performance Management (BPM) initiatives and software suites? Compare and contrast their offerings in terms of BPM applications and functionality.

3- Go to teradata.com site and explore their success stories about data warehousing developments. Write a report summary about what you have found."