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Write a bad-news letter. Inform a job candidate that he or she has not been offered the job, tell a customer that his or her

Write a bad-news letter. Inform a job candidate that he or she has not

been offered the job, tell a customer that his or her request for a refund

is denied, or explain to employees why they are to be laid off from their

work. Use the criteria for writing bad-news lerters and the writing process techniques.

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