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Write a brief summary of the conflict situation and analyze it following the Conflict Management Techniques in Exhibit 14-4: explain what was the technique used?
Write a brief summary of the conflict situation and analyze it following the "Conflict Management Techniques" in Exhibit 14-4: explain what was the technique used? Did it help solve the conflict? If not, which technique should have been used instead? If yes, what other technique could have been used for additional help?
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