Write a customer service procedure for LBN that will meet the needs of both your store and its customers. Use the following points as a guide and remember to think about what customers have already complained about. - A brief description of the store and its servicesr'products - Commitment to excellent customer service {this can include staff attitude. presentation, cleanliness of store. etc} - How customer service delivery will meet customer needs - Knowledge of sales staff - Customeris rights. In doing this you must demonstrate that you can: - Provide documentation in the form of a customer service charter - Accurately document customer needs - Identify the needs and the priorities of the organisation - Create formal text using clear language and correct grammar - Promote the improvement of customer service delivery - Promote customer service strategies to staff, customers and other stakeholders