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Write a formal business report explaining how service shapes hospitality operations and performance and how several types of encounters impact service delivery. You will also
Write a formal business report explaining how service shapes hospitality operations and performance and how several types of encounters impact service delivery. You will also analyze the implementation of environmental management systems in the industry and assess their impact on guest experience
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Principles of Responsible Management Global Sustainability Responsibility and Ethics
Authors: Oliver Laasch
1st Edition
9781285981321, 1285080262, 1285981324, 978-1285080260
