Write a response email to Mr. Clifford refusing his request on grounds that ‘You will beprovided with a replacement within 7 working days if you are dissatisfied with the product’ hadadditional clauses written in a small font at the bottom of the acknowledgement email whichspecified the brand and price tag must be attached to avail the service. Use your creativitywhile refusing the request, offer an alternative solution and remember to take the extra milefor goodwill.