Write a summary of your conclusions, minimum of on page, roughly 500 words.

Activity 6-3 Assign priority codes to help desk incidents. Use the priority codes shown below to assion codes to various types of situations. Code Meaning Urgent High priority Medium priority Low priority When setting the priority code, consider these criteria: The severity of the problem The number of users affected The availability of a reasonable workaround Your own judgment TUJ UIT HULIVilles Assign a priority code to each of the following examples: 1. A user calls with a question about how to format a chart in Excel. The administrative assistant in the manufacturing division calls to report that the server in his building is down. 3. A user emails to report a suspected bug in the way a toolbar works in a software application, but she says the equivalent pull-down menu option works okay. 4. The president of the organization calls to request the latest performance statistics on the help desk operation. 5. A bug is reported in the beta release of a software application; the production version of the software is scheduled to ship next week. 6. Several calls are received from irate users who indicate that the accounting software application they purchased from your company 12 months ago does not handle end- of-year processing correctly and the reports prepared contain obvious errors. 7. A user calls to report that your company's website is having problems, including broken links, and that the shopping cart feature, among others, no longer works. 8. A user states in an email that a frequently used feature described on your company's website no longer works. 9. A category definition for one of the products your company sells appears to have been deleted in your help desk software program. 10. A caller comments that the menus in your interactive voice response (IVR) system make it almost impossible to contact a help desk agent. Discuss your priority code assignments with two coworkers or classmates. Explore any problem incidents where you differ by more than one priority code. Write a summary of your conclusions, and explain how much difference of opinion you found in how to assign priority codes