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write an initial post that identifies one effectiveness measure you believe is important in evaluating the customer service rep training that the company conducted. Describe

write an initial post that identifies one effectiveness measure you believe is important in evaluating the customer service rep training that the company conducted. Describe and explain the formula that is used to calculate the measure. Explain why you believe your selection would be a valid measure of effectiveness. As part of the same initial post, identify one impact measure you believe is important in evaluating the customer service rep training that the company conducted. Describe and explain the formula that is used to calculate the measure. Explain why you believe your selection would be a valid measure of impact

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