write in formal? Good morning Everyone - Dawne, what I noticed with South is that they really don't touch/manage the transferred cases. 1 of 2 pulls were a transferred case and they didn't even know that his was assigned to them and no engagements have been completed. I think we need to stress reviewing their caseloads and ensure to manage all their cases, including the new transferred cases. They think like this new transferred case from previous workers don't belong to them