Write regulations report. Use the Internet to find out about legislation and regulations that the company needs to abide by in its delivery of services and ensure that this information is incorporated into the development of customer service strategies. In step 4 we will need to provide an overview of the legislative and regulatory context at the meeting with staff so ensure you make notes to guide our delivery of the information to staff. Use the Internet to find examples of customer service strategies developed by other companies. Make notes on our findings. Using secondary sources of information, research, identify, investigate and assess likely key customer needs in relation to cleaning services, including a minimum quality of service, cost of service, and response times from booking of service to completion. Our report should be between half a page and one page in length.