Write the credit approval/order acknowledgment letter to Mr. Kevin Dexter, Pine Lake Golf Club, 2500 Country Club Drive, Klamath, CA 95548-1200. The letter should contain four paragraphs. Type a company letterhead for your company, Pacific Golf Supply Company (create an address, website, and phone number). In the first paragraph, tell the man congratulations for receiving the credit line, and say something else nice or neutral. In the second paragraph, give all of the details concerning his credit line. In a third paragraph tell him that if he spends the remaining amount of his credit by purchasing display units from you, his sales may increase and give some details. Then, in the fourth paragraph, congratulate him again and tell him that you look forward to meeting his golf supply needs, etc.

GOOD NEWS ASSIGNMENTS INSTRUCTIONS Be sure to use 1" margins, single--zero/zero line spacing, Times New Roman font, Times New Roman font, and place 2 spaces after all ending punctuation of all sentences in all assignments.

In good news or neutral news, the person reading your correspondence will either be pleased or will have no emotion. Place the good news information in the first sentence of the first paragraph, but do not ever give details in the first paragraph. All facts and details go in the second paragraph. The third paragraph (or fourth if you have one) is simply closing and possibly telling the person a goodwill statement and asking him/her to contact you concerning the situation.

1. ROUTINE REQUEST E-MAIL SCENARIO

While surfing the Internet, you discovered a company selling music from the 1960s and 1970s remixed and recorded on CD and memory sticks. You would like to purchase several of the recordings. However, while entering your order information, the company asked you for your social security number, place of employment, and annual income. Although you canceled your order, you might reconsider entering an order if you can place orders without providing your personal information.

Required: Prepare the E-mail message you would submit on the company’s Web site asking the purpose for information collection. You will create a music company name in which to address the E-mail, and you should type three paragraphs. Type the E-mail in a Word document.

The E-mail assignment is a routine request in which you are asking a music company why personal information such as social security number, etc. are required to place an order. In the first paragraph state that you were pleased when you discovered their company on the Internet because you enjoy listening to music from the 1960s and 1970s. State that while placing your order, you discovered that they required your personal information and that you canceled your order. In the second paragraph state your facts. In third paragraph tell the company that you look forward to their response so that you can order the music that you want to purchase.

2. THANK YOU MEMO SCENARIO Type a memo to a fellow employee thanking him/her for his/her assistance on a project that you spent eight months preparing for your supervisor.

Required: Follow the memo formatting instructions from handout. Be specific describing the project and what the employee did for you. The memo should contain three paragraphs. Type a business letterhead at top of page containing the following information:

Williams Technology

58809 Broadway Drive

Hattiesburg, MS 39406

(601) 266-4521 williamstechnology.org

3. GOOD NEWS LETTER SCENARIO As the marketing manager for Pacific Golf Supply Company (PGS), you have just approved a credit account for Pine Lake Golf Club, a new golf course in northern California. Send Mr. Kevin Dexter a letter stating that he has been approved this club for a $5,000 initial credit line. PGS offers its customers 2/10, n/30 payment terms and charges interest at 18 percent (spell out the word percent) annual rate on overdue accounts. Each quarter PGS reviews its outstanding accounts and offers an increase in the credit line to any customer having a current account. The letter should confirm that the initial order of golf balls, clubs, and accessories has been shipped via UPS ground (expected delivery time, ten days).

Encourage Kevin to use his remaining $2,400 credit line to invest in quality display units. Explain that experience demonstrates that sales increase by 25 percent when the product is displayed using your display units.