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Writing a Routine Adjustment Letter PROBLEM You are Kathryn Smith, a correspondent in the customer service department ofBranford's Department Store. This morning (Month 25, 20),

Writing a Routine Adjustment Letter

PROBLEM

You are Kathryn Smith, a correspondent in the customer service department ofBranford's Department Store. This morning (Month 25, 20), you received the followingletter from Mrs. Henrietta Daniels, an angry customer:

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