WRITTEN QUESTIONS

Scenario:

You have recently taken on the position of Manager of the Accounts Department at

Colesworths, one of Australia's largest retail chains. After observing your team at

work, you feel as though workplace relationships can be improved. Explain how you

will achieve this by answering the following questions:

1. How would you encourage team members to follow:

a. Organisational tasks and activities undertaken to meet performance

outcomes

b. Standard operating procedures

2. How do networks allow you to identify and build relationships?

3. How do these networks and relationships provide benefits to the team and

organisation?

4. How do you maintain consistent behaviour in work relationships?

5. In regards to work relationships, how would you:

a. Monitor them

b. Analyse them

c. Introduce ways to improve them

Part B - Written Assessment

Case Study

Peter, the accounts manager, cannot complete his report until Jodie, the team

leader of the buying team, gets all of the sales figures to him. Peter believes that

Jodie procrastinates until the last minute, forcing him to perform a rushed job which

increases his stress and makes him fear that he will look bad to the manager.

Jodie feels that Peter puts too much pressure on both of them, and sets unrealistic

deadlines. As the conflict increases, the productivity and efficiency decreases.

Both employees feel bad about this, but are lost as to how to overcome the problem.

1. What is the main difficulty in the relationship?

2. What action would you take to rectify the situation?

3. How would you guide and support both colleagues?

4. What improvements to workplace outcomes could alleviate such a situation?

5. Despite the measures you have put in place, Jodie continues to deliver her

reports late. How would you manage this poor work performance?