X Requirements 1. The strategy map provided presents the strategic objectives you would expect to see under each balanced Scorecard perspective. Complete the strategy map describing the cause-and-effect relationships among the strategic objectives. Identify what you believe are any (a) strong ties, (b) focal points, (c) trigger points, and (d) distinctive objectives. Comment on your structural analysis of the strategy map. For each strategic objective, suggest a measure you would recommend in Nile's balanced scorecard. More Info The managers of Nile have identified their financial objectives as: grow operating income and increase shareholder value. To accomplish the company's financial goals, the managers have determined the company needs to increase customer satisfaction and market share. To increase customer satisfaction and market share, Nile needs to reduce delivery time, increase product offerings, and improve customer service. To meet these objectives, Nile will need to attract and retain quality employees and continually improve the quality of employee training. The information technology systems to support the online orders are on par with Nile's competitors. Print Done FINANCIAL PERSPECTIVE Grow operating income Increase shareholder value CUSTOMER PERSPECTIVE Increase customer satisfaction Increase market share INTERNAL- BUSINESS- PROCESS PERSPECTIVE Improve customer service Reduce delivery time Increase product offerings LEARNING- AND GROWTH- PERSPECTIVE Improve quality of employee training Attract and retain quality employees Requirement 1. The strategy map provided presents the strategic objectives you would expect to see under each balanced Scorecard perspective. Identify what you believe are any (a) strong ties, (b) focal points, (c) trigger points, and (d) distinctive objectives. (If a box is not used in the table, leave the box empty; do not select a label. Selections can be used more than once.) (a) Begin by identifying any strong ties. Strong ties Linked to V II V V V V (b) Identify any focal points Focal points: (b) Identify any trigger points Trigger points: (d) Identify any distinctive objectives Distinctive objectives: Comment on your structural analysis of the strategy map. (Select four correct choices.) O A. Achieving the internal business process objectives leads to higher customer satisfaction which in turn increases market share, operating income growth and shareholder value. B. The three internal business process perspectives are what make Nile distinctive. If Nile can be better than its competitors in these perspectives, it has an excellent chance of achieving consistent superior performance. I C. Increased customer service and reduced delivery times are trigger points for increased customer satisfaction. OD. Attracting and retaining quality employees and employee training are trigger points for improving delivery time, product offerings and customer service. D E. Strong ties exist on the strategy map. For example increasing product offerings has a strong tie to increase customer satisfaction. Attracting and retaining quality employees has strong ties to reduced delivery times and improved customer service. O F. Strong ties exist on the strategy map. For example attracting and retaining quality employees and employee training, have strong ties to increased product offerings and customer service respectively. Improving customer service and delivery times have strong ties to increased customer satisfaction. O G. Increased customer satisfaction and market value are trigger points for improving customer service. O H. The two customer perspectives are what make Nile distinctive. If Nile can be better than its competitors in these perspectives, it has an excellent chance of achieving consistent superior performance. Requirement 2. For each strategic objective, suggest a measure you would recommend in Nile's balanced Scorecard. Balanced Scorecard Strategic Objective Balanced Scorecard Measure Financial perspective Grow operating income Increase shareholder value Customer perspective Increase customer satisfaction Increase market share Reduce delivery time Internal-business-process perspective Increase product offerings Improve customer service Learning-and-growth Improve the quality of employee training Attract and retain quality employees perspective X Requirements 1. The strategy map provided presents the strategic objectives you would expect to see under each balanced Scorecard perspective. Complete the strategy map describing the cause-and-effect relationships among the strategic objectives. Identify what you believe are any (a) strong ties, (b) focal points, (c) trigger points, and (d) distinctive objectives. Comment on your structural analysis of the strategy map. For each strategic objective, suggest a measure you would recommend in Nile's balanced scorecard. More Info The managers of Nile have identified their financial objectives as: grow operating income and increase shareholder value. To accomplish the company's financial goals, the managers have determined the company needs to increase customer satisfaction and market share. To increase customer satisfaction and market share, Nile needs to reduce delivery time, increase product offerings, and improve customer service. To meet these objectives, Nile will need to attract and retain quality employees and continually improve the quality of employee training. The information technology systems to support the online orders are on par with Nile's competitors. Print Done FINANCIAL PERSPECTIVE Grow operating income Increase shareholder value CUSTOMER PERSPECTIVE Increase customer satisfaction Increase market share INTERNAL- BUSINESS- PROCESS PERSPECTIVE Improve customer service Reduce delivery time Increase product offerings LEARNING- AND GROWTH- PERSPECTIVE Improve quality of employee training Attract and retain quality employees Requirement 1. The strategy map provided presents the strategic objectives you would expect to see under each balanced Scorecard perspective. Identify what you believe are any (a) strong ties, (b) focal points, (c) trigger points, and (d) distinctive objectives. (If a box is not used in the table, leave the box empty; do not select a label. Selections can be used more than once.) (a) Begin by identifying any strong ties. Strong ties Linked to V II V V V V (b) Identify any focal points Focal points: (b) Identify any trigger points Trigger points: (d) Identify any distinctive objectives Distinctive objectives: Comment on your structural analysis of the strategy map. (Select four correct choices.) O A. Achieving the internal business process objectives leads to higher customer satisfaction which in turn increases market share, operating income growth and shareholder value. B. The three internal business process perspectives are what make Nile distinctive. If Nile can be better than its competitors in these perspectives, it has an excellent chance of achieving consistent superior performance. I C. Increased customer service and reduced delivery times are trigger points for increased customer satisfaction. OD. Attracting and retaining quality employees and employee training are trigger points for improving delivery time, product offerings and customer service. D E. Strong ties exist on the strategy map. For example increasing product offerings has a strong tie to increase customer satisfaction. Attracting and retaining quality employees has strong ties to reduced delivery times and improved customer service. O F. Strong ties exist on the strategy map. For example attracting and retaining quality employees and employee training, have strong ties to increased product offerings and customer service respectively. Improving customer service and delivery times have strong ties to increased customer satisfaction. O G. Increased customer satisfaction and market value are trigger points for improving customer service. O H. The two customer perspectives are what make Nile distinctive. If Nile can be better than its competitors in these perspectives, it has an excellent chance of achieving consistent superior performance. Requirement 2. For each strategic objective, suggest a measure you would recommend in Nile's balanced Scorecard. Balanced Scorecard Strategic Objective Balanced Scorecard Measure Financial perspective Grow operating income Increase shareholder value Customer perspective Increase customer satisfaction Increase market share Reduce delivery time Internal-business-process perspective Increase product offerings Improve customer service Learning-and-growth Improve the quality of employee training Attract and retain quality employees perspective