Question
Xerox Corporation: The Customer Satisfaction Program: Case Preparation 1. What are the important features of the Xerox customer satisfaction program? What prevents other organizations from
Xerox Corporation: The Customer Satisfaction Program: Case Preparation
1. What are the important features of the Xerox customer satisfaction program? What prevents other organizations from doing the same?
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Strategic Management and Competitive Advantage Concepts
Authors: Jay B. Barney, William S. Masterly
4th edition
978-1305393462, 1285861981, 2901285861981, 1305393465, 9781285861982, 978-0132555500
