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XYZ Co.s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of
XYZ Co.s balanced scorecard lists performance measures that belong to the following four perspectives: financial, customer, internal business processes, and learning and growth. Which of the following pairs does NOT belong to the same perspective? A. Residual income and market share B. Hours of in-house training per employee and employee turnover C. Customer satisfaction and number of customer complaints D. Throughput time and manufacturing cycle efficiency
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