XYZ Indian international airline headquartered in Mumbai. In October 2017, it was the second-largest airline in India after IndiGo with a 17.8% passenger market share. It operates scheduled domestic and international flights spanning 30 countries around the world. XYZ vision, mission and core value statements represent a clear message to clients, employees, shareholders, manufacturers, vendors and the industry at large about the goals and the leadership responsibility as a service organization and employer. These statements will guide all the employees as we go about the daily work and will affect not only the way of dealing with the immediate environment but will also help us realize the ambition to become the leader in business aviation services worldwide. The management of XYZ airline is interested in obtaining information on problem which influences employee productivity. The management of XYZ found five factors have been identified as contributing to this phenomenon among them ineffective communication among flight crew, infective workload for cabin staff and ground staff, ineffective coordination between cabin staff and ground staff, minimum training provided to cabin staff and the management philosophy that emphasizes decentralization. However, XYZ airline provide services as a globally recognized leader in the business aviation industry, it have been ensuring passengers health and safety for almost half a century. Whether you are interested in maintenance, completions and refurbishment, FBO, aircraft charter, aircraft management or staffing, rely on our award-winning aircraft-support services to meet your needs — wherever you are or want to go.

Assume you are asked to carry out this research:

a) Explain the variables of interest in this study?