XYZ Ltd$.,$ is a business services provider with $500$ employees spread across five domestic, and two international geographically separate, locations. XYZ$,$ Ltd$.$ serves a diverse and growing customer base and the future for this growth only looks to increase and become more diverse.

Senior management has asked you to explain two distinct types of IoT applications$*$ that the company should explore as a $$next$-$step$$ strategy to pursue...one in which customers interact directly with technology $($either their own or the organization$$s$),$ and one in which technology facilitates some organizational process, improving it before customers enter the equation $($i$.$e$.,$ before a customer$$s first contact or interaction with XYZ$).$

Develop your response to senior management$$s request, identifying first, the two IoT applications that you would recommend. Secondly, provide your analysis on the usability, safety and security of these IoT applications, should XYZ elect to adopt your recommendations.