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XYZ Printing Company XYZ Printing Company recently advertised two positions within their Administration Section: the Admin Team Leader and an Admin Support Officer. You applied

XYZ Printing Company

XYZ Printing Company recently advertised two positions within their Administration Section: the Admin Team Leader and an Admin Support Officer.

You applied for and were successful in winning the Team Leader position.

On your first day at the new job, you met with your manager, and she gave you the following background information:

  • The person who was the previous Team Leader in the Admin Section was fired for bullying their staff.
  • The Admin Team is consequently very suspicious regarding any form of management.
  • The Admin Team is failing to meet its Key Performance Indicators (KPIs) and needs to be restructured.

During the first meeting with your manager, she discussed the issues the Admin Team was experiencing and the planned restructure.Your manager asked you to formulate a consultation process to assist with the planned restructure while improving relations and collaboration between Management and staff.

Your consultation with the Admin Team was successful and there is a collaborative attitude in the office. The following has been decided:

  • The planned restructure will occur in a staged approach.
  • Weekly status meetings will be held between Management and Staff to review progress.
  • Any major job changes will be discussed prior to implementation.
  • There will be no job losses in the first stages.
  • Any future job losses will be incorporated into natural employee attrition.
  • Mediation will be used for any future issues raised.

During the restructure, several conflicts arose between employees. XYZ does not have a formal Conflict Management Process so both Management and staff were unsure of what action to take or steps to follow.

As the restructure has been successfully implemented and is in the monitoring phase,

After a Conflict Management meeting, it is necessary to follow up and determine if the agreed solution has resolved the situation.

Compose an email to monitor and communicate the outcomes of the Conflict Management Meeting.

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