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Yael compiled customer reviews of his company's new product line and found that they dislike its packaging design. Which step in the KEYS strategy helped

Yael compiled customer reviews of his company's new product line and found that they dislike its packaging design. Which step in the KEYS strategy helped Yael to identify this issue?

a. your communication interaction

b. evaluate the professional context

c. know yourself

d. step back and reflect

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