Years of study and experience show that the things that sustain change are not bold strokes but long marches-the independent, discretionary, and ongoing efforts of people throughout the organization. Real change requires people to adjust their behavior, and that behavior is often beyond the control of top management. Yes, as a senior executive, you can allocate resources for new product development or reorganize a unit; but you cannot order people to use their imaginations or work collaboratively." What are your reactions to this paragraph?