Yee has a credit card with the bank that they use for regular purchases, like groceries, haircuts and coffees. Going into the local grocery store, they found out they could not use the card and that they were behind in their payments. They need some advice on how to track their spending and how to pay off the credit card balance, over time. Yee is not someone who likes to talk about money. Its a hard subject and it they could help it, they would completely avoid it!

Questions: What follow-up questions should you ask Yee to help him choose a credit card that will work well for him?

Choose a credit card from Bank of America or Chase that you could suggest for this customer to address his/her needs (you can make up answers to the questions above). In 1-2 complete sentences, describe why you think this is the best solution for this customer, as well as potential drawbacks.

Using complete sentences, explain how the customer can get to the solution you have proposed, using the banks website. Be clear in your instructions.