You also found the company had a policy of using a structured interview form, and the communications manager failed to use this with either candidate. They did not have a list of questions asked. They have been with you for 20+ years and just do not see a need for this. They stated, "I know who I like and do not like, and I hire the person I believe is best for the team. Why do I need a form for this?"What action you would take with the communications manager