You are a business analyst investigating options for enhanced security on a banking app. The upgraded security attributes are required as part of new industry regulations and could not arrive soon enough: the bank itself has had a few security mishaps that revealed confidential customer information in the past year. As a public banking institution, customers range from individual account holders, to small and medium sized businesses.

Looking to the future potential for the enhanced security options: 1. Create a written persona for an app user 2. List 2 ways you would define the future state of the app for stakeholders to improve their acceptance of the project.