You are a candidate for this role, make a cover letter. You have a year of all the necessary experience and a passion for customer service and social media.

What you'll be doing

• Weekly Schedule:
  • Sunday - Wednesday: 3 PM - 12 AM PT
  • Thursday: 11 AM - 8 PM PT
• Provide accurate, and thoughtful responses to our users' requests through all of our support channels
• Help educate and provide useful troubleshooting steps for technical issues that our users face on the desktop, browser, iOS, and Android versions of our app
• Identify and escalate issues to ensure rapid response to the latest trends and opportunities
• Monitor user sentiment and provide relevant feedback to our teams
• Participate in social media efforts and messaging, and keep a finger on the pulse of our community

What you should have

• A cover letter. This one is important, don't skip it! We want to hear from you what motivates you, any previous experience you would like to highlight and why would you like to join Discord.
• Passion for supporting our users with unwavering patience and empathy
• Technical skills with knowledge of desktop and mobile operating systems
• Passion for building communities and belief in our mission at Discord
• Prior customer service experience
• Commitment to diversity and inclusion

 WHY DO YOU WANT TO WORK AT DISCORD?