You are a claims manager at the local office of a national insurance company. A claim for insurance coverage has come in from a pet store that is going out of business. A clerk at the store claims to have been severely traumatized after she assisted in euthanizing 13 young and healthy dogs that the store could neither sell nor donate and could no longer afford to feed and house. Reading the details in the claim makes you ill. Your administrative assistant George Smith, has always been scrupulous about keeping claims information confidential, but this time he decides to leak the case to a newspaper reporter. Public outrage about the dog killing is almost immediate, and the police are investigating. While you admire George for making a heroic decision, he has violated the client’s privacy and your district supervisor is insisting that George be terminated. Write a memo to your district supervisor explaining why George deserves to keep his job.

Make sure to include the name of the client involved and the date of the incident. Provide a brief description of what happened.

Include a summary of what happened. While in a small company everyone might be aware of an incident like this, in a larger one they might not. Also, perhaps some time in the future when this incident is mention no one will be around who knows what happened, so it is always important to include vital information. All correspondence is included in a client's file as a record of what the incident was and when it happened.