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You are a communications consultant, and you have been hired by Firm X to work with the organization to improve communications. Firm X is a
You are a communications consultant, and you have been hired by Firm X to work with the organization to improve communications. Firm X is a major department store chain that operates in seventeen countries around the world. It targets shoppers under the age of 35. Firm X sells clothes, electronics, home furnishings, and, more recently, groceries and other household goods. Firm X logo and slogan, which reads "X marks the shop" Recently, the human resources department at Firm X issued an employee survey due to reports of low employee morale, extensive employee theft, and prolonged employee absences from work. The employee base is diverse, as there are professional office employees, warehouse laborers, truck drivers, and office workers located at each distribution center across the world. The employee survey results indicate that communication is the number-one complaint from employees. Employees feel that information from upper management is not shared accurately, promptly, and effectively. In addition, employee f
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