You are a community services worker in a welfare agency. A new client comes to you. She is the mother of an eight-year-old boy and is complaining that she cannot cope as a mother. She is worried that she is developing negative feelings towards her child and fears she may harm him.

1. If either the mother or the child is not meeting developmental expectations, describe the different types of community services that could help them?

2. What potential issues may you find from your discussions that may require reporting? What organisational policies and procedures would you need to be aware of in these situations?

3. What are your documentation requirements in this situation?