You are a consultant hired to examine Kelley's Cut and Curl is a very popular hair salon. It offers high-quality hairstyling and physical relaxation services at a reasonable price, so it always has unlimited demand. The service process includes five activities that are conducted in the sequence described below The time required for each activity is shown in parentheses): Activity 1: Welcome a guest and offer homemade herb tea ( 10 minutes); Activity 2: Wash and condition hair ( 10 minutes) Activity 3: Neck, shoulder, and back stress release massage (10 minutes); Activity 4: Design the hairstyle and do the hair (25 minutes): Activity 5: Ring up the guest's bill (5 minutes). Each activity has one employee dedicated to it.

1. Which resource is the bottleneck? And what is the bottleneck time?
2. What is the capacity of the process? Explain the measure of capacity.
3. What is the flow rate at Kelley's? How is the flow rate interpreted?
4. What is the utilization of the employee at activity 3? Explain
5. What is the cycle time? How can Kelly use this information?
6. Provide a Process Flow diagram.