You are a customer service agent at Dogwood Enterprises, act on this website communication received from a customer (George Dunkhurst) by emailing the customer concern to your manager, Cathi O'Connor, presenting two options and asking which one you should take. You need to determine the options from the customer's communication FROM: George Dunkhurst SUBJECT: I purchased an emergency generator from your company in January 2020. Due to some delays I did not unpackage and use the generator until September 2020. The generator has now stopped working and I would like Dogwood to repair it under the guarantee. So although the one year guarantee from purchase date has expired, I have only used it for 10 months, so I am asking for it to be repaired under the guarantee