-you are a HR representative at Breckles Insurance Brokers, a local Toronto area property and casualty insurance brokerage -you have been made aware that an employee is not performing at a satisfactory level -they are in a commissioned sales role, and they are not 'producing' new business -you need to take care of the task of giving them formal written notice (in accordance with provincial employment legislation) -company management wants to give them one last opportunity for improvement, but likely they will be terminated in the near future