You are a manager of a pub. One member of your staff approaches you looking frightened and stressed. The employee tells you that they have ordered an intoxicated patron to leave as they were starting to harass other employees and patrons. They tell you their colleague felt pressured to serve the intoxicated customer because they were verbally abusing them. The employee said they tried to calm the customer down themselves, but they would not listen. In 3-5 paragraphs, explain: three causes of this conflict how the manager can prevent the escalation of conflict why is it important to prevent escalation