You are a member of an outside consulting firm tasked with creating an idea sheet to begin the process of improving the patient experience at Hahnemann Hospital. There are several operational issues within the healthcare organization, but your firm's focus is on customer management and the patient experience as a starting point to reverse the current situation. Your plan outline should address at least 2 Internal Hahnemann's Hospital Implement Comprehensive CRM System A. Hahnemann's current situation lead to the hospital being in financial debt. B. Importance of focusing on internal processes and people/organizational learning strategies II. Internal Process Strategies A. Process Improvement B. Innovation and Improvement 1.Encourage a culture of innovation and continuous improvement 2.Implement a system for idea generation and reward innovative ideas 3.Regularly review and update processes to incorporate improvements People/Organizational Learning Strategies Employee Development and Training Programss B. Organizational Culture 1.Foster a culture of transparency and open communication 2.Encourage teamwork and collaboration 3.Implement a system for regular feedback and recognition commendations for Hahnemann A. Implement a Balanced Scorecard to align business activities with the vision and strategy of the organization B. Focus on improving internal processes and fostering a learning organization C. Regularly review and update strategies based on performance metric