You are a network administrator for your company. A user calls and tells you that after stepping on the network cable in her office, she can no longer access the network.

You go to the office and see that some of the wires in the Cat $5$ network cable are now exposed. You make another cable and attach it from the wall plate to the user's computer.

What should you do next in your troubleshooting strategy?

answer

Test the solution.

Recognize the potential side effects of the solution.

Document the solution.

Establish what has changed.