You are a paralegal for a sole practitioner. The attorney represents a client named Betty Johnson in a probate matter that has dragged on for years. Ms. Johnson calls to inquire about the status of her case. She says that she has not heard from the attorney in over a year, and that she has no idea what is going on in the case. You know that the attorney has long since quit working the case and has closed his file. The file takes up three file drawers in the file room.You tell the attorney about Ms. Johnson's call and he says not to worry about it. What is your analysis of the matter? What would you do next?