You are a regional HR manager of a multi-national organisation that employees 620,000 people worldwide and 72,000 people in your region (Asia Pacific). There has been a high rate of employees leaving your organisation and particularly within your region. A major consulting firm was engaged to identify the source of this problem, and it was determined that your frontline managers (FLMs) were not well trained in handling workplace conflict: thus, conflict was getting out of hand and people were leaving. Your regional CEO has asked you to develop a policy document that can provide three potential options for a training package that will assist in resolving the training of your FLMs