You are a salesperson for a local home insurance provider. In preparation for an upcoming sales presentation, you requested that a prospect send you details on their current home insurance coverage. You also asked the prospect to complete a survey asking them how likely they thought it would be that their home could be affected by a number of different situations in the next twenty years (fire, flood, roof leaking, theft, etc.), how much they thought each type of damage would cost, and the extent to which their current insurance would cover each type of damage. Which type of presentation are you most likely preparing? referral cost benefit question assessment product demo customer benefit