You are a salesperson for "Mr. Coffee", supplying offices and businesses with coffee makers (regular and single-use), coffee, tea, and supplies. You are visiting a new customer who is having problems with the current supplies that he buys on his own for the company. The company runs out of coffee sometimes, employees wait a long time. What are some situation questions that you can ask?

Example of a Situation Question

What kind of coffee brewing system do you use right now?

2. Example of a Problem Question

How often does your coffee system brewing system break down?

3. Example of an Implication Question

How have the problems with your office coffee system affected your staff?

4. Example of a Need-Payoff Question

How much time could you save if you used a coffee service company that looked after your ordering for you?