You are a senior director of CA Ltd, a large loss adjusting business. CA Ltd adjusts claims for personal lines and small commercial risks. CA Ltd currently employs 725 staff, who operate from various locations. To protect itself from a possible future takeover, CA Ltd has decided to acquire a smaller loss adjusting firm. It has a choice of two loss adjusters: - KL Ltd specialising in personal lines claims. - OA Ltd specialising in large commercial claims. You have been provided with business information on the two potential acquisitions: *Company criteria for a complaint, not as defined by the Regulator. (a) Analyse which of the loss adjusters is most suitable for CA Ltd to acquire. Your answer must be based solely on the information provided above. (b) Identify, with justification, three additional items of non-financial business information, you would require to support your final choice of loss adjuster. (6) (c) Explain, with justification, two significant strategic actions you would take, following the acquisition of your chosen loss adjuster, to improve overall future business performance. (8)