You are a Senior Manager of Supply Chain, you have many problems to fix. You are given these information:

the CEO is not very well informed of how to develop the SC and its importance

you have recently expanded quickly into international markets

you have one, centrally located DC

your firm has cash flow problems and the OTC process is not well defined

the Sales and Marketing offices are located in small regional offices, not in the same place as your DC

All SKU's are forecasted using the same method and time horizon

SOP sessions are infrequent, poorly run and not well attended

Customer complaints are increasing faster than the rate of growth of your firm

You do not have a method of sharing forecast info with your suppliers and wholesale/retail customers

E-commerce is growing rapidly and its causing operational problems in your DC that was designed for pallet/case picking only.

your managers have a hard time figuring out what is wrong since the performance metrics are inaccurate

you have over 400 suppliers and the CEO insists that you pick only the lowest cost suppliers

What are you going to do about all this to earn your great salary and potential bonus? Identify the issue, the action you will take and the result you expect from your action.