You are a Senior Project Manager for JBH Software Solutions and are about begin on a new project and training a new associate at the same time. The scope of the project is a total system upgrade for the customer service area. The project has a budget of $15 Million and has a duration of 24 months(8 quarters)

• What would be some key performance indicators (KPIs) to determine if your project is successfully performing(Return of Investment(ROI), Productivity, Cost Performance, Schedule Performance? And why is this important? (Describe in depth for this project)
• Is there a possibility of scope creep? (Describe in depth what the scope creep for this project would be)