You are a software project manager at Quaich Networks, a wireless mobile phone and data service provider. The company's legacy billing system uses old technology and is a significant source of inflexibility that limits how quickly and well Quaich can match competitors' new pricing and marketing campaigns. You have been tasked with assembling and directing a software development team to new billing system that will be highly reconfigurable and flexible. Other wireless operators are at various stages with similar billing systems; some have been able to mount marketing campaigns that your legacy billing system kept you from countering, leading you to lose market share. This has put pressure on you and your team to develop a new system that can compete effectively against competitors.

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