You are a technical communicator for a company that makes screen reader software that enables visually impaired people to listen to the text on their computer screen. You are conducting user testing with Pilar, who has been a customer for the past five years. She tells you:

"I've been using a screen reader for a few years now, and it's been a great help. However, I$\text{'}$m starting to feel like I$\text{'}$m reaching the limits of what the screen reader can do for me$.$ I$\text{'}$m not sure what the perfect solution is$,$ but I$\text{'}$m confident that there is something out there that can help me to be more independent and productive. $"$

You ask Pilar to show you how she uses the screen reader, and she navigates to several websites with ease. Then she tells the computer to follow a link to a website that has a lot of visually complex information on it$.$ The screen reader struggles to find the appropriate information to read, and Pilar has to return to a previous web page.

The development team has asked you to come to their next meeting and report on user needs. They will be discussing potential features of the new screen reader product, and they want to know your input. Of the following new features, which would best meet Pilar's user needs?

You are a technical communicator for a company that makes screen reader software that enables visually impaired people to listen to the text on their computer screen. You are conducting user testing with Pilar, who has been a customer for the past five years. She tells you:

"I've been using a screen reader for a few years now, and it's been a great help. However, I$\text{'}$m starting to feel like I$\text{'}$m reaching the limits of what the screen reader can do for me$.$ I$\text{'}$m not sure what the perfect solution is$,$ but I$\text{'}$m confident that there is something out there that can help me to be more independent and productive. $"$

You ask Pilar to show you how she uses the screen reader, and she navigates to several websites with ease. Then she tells the computer to follow a link to a website that has a lot of visually complex information on it$.$ The screen reader struggles to find the appropriate information to read, and Pilar has to return to a previous web page.

The development team has asked you to come to their next meeting and report on user needs. They will be discussing potential features of the new screen reader product, and they want to know your input. Of the following new features, which would best meet Pilar's user needs?

The ability to collaborate with other students and professors.

The ability to access more complex websites and documents.

The ability to access the technical documentation behind the screen reader's functions.

The ability to call a helpdesk from within the screen reader's software.