You are an experienced Claims Manager employed with a medium-sized Maltese insurer which specializes in motor insurance. You have been raising complaints during management meetings that insufficient investment in staff is having an adverse effect in the handling of third-party claims.

After detailed research, you advise the Chief Executive Officer (CEO) that letters of claims received from defendants have inconsistent responses. Furthermore, Part 36 offers have not been acted upon in a satisfactory manner.

The CEO asks you to produce a report making recommendations to address the above issues whilst attempting to control administrative costs.

Question

Write your report with recommendations including:

implications of the Civil Procedure Rules on claims handling;

identification of any necessary procedural changes relating to letters of claim and Part 36 offers;

an explanation of how internal costs can be identified and controlled.

ANSWER WITH AT LEAST 2000 WORDS