You are an HVAC technician who runs his or her own repair company. You have several technicians who work for you. As you're driving into work, you're making a list in your head of all the things you need to get done in the next 10 hours. You need to call back a client who needs a new AC unit installed to reschedule their service, you need to call your accountant back to give them tax document information, and you need to fix a payroll issue for one of your employees.

As you pull into the office, your phone buzzes, and a Facebook notification pops up, telling you that your sister is in labor. You're going to have a new nephew! As you sit down at your desk, one of your techs pops their head around the corner:

"Thank goodness you're here! Remember that install I did last week? The customer is on the phone and they are complaining about the price. I'm pretty sure I explained the extra weekend charge, but I'm not sure. Can you talk to her and calm her down?"

1. Read through this scenario and find the time management mistakes that were made. How would you fix these issues so that you aren't wasting time in the future?